By phone. It is not possible to identify the amount/value of claims processed by TfL’s contact centre. Sadly you can't get a refund … Contact List: TfL Enquiries (Roads, Bus, River, DLR, Tube, Oyster, Refunds): Call 0343 222 1234 for Customer Service. Click here - we can forward your call to Connection Phone Number; Transport for London (TfL) general enquiries (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) 0903 871 2492: TfL lost property (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) Top up online and get easy access to your journey and payment history National Rail: Call 03457 48 49 50 for National Rail Information Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. Ask for a refund, explaining what went wrong and where you should have touched in or out. If a customer prefers to speak to an advisor, TfL has a telephone line available 24 hours a day, 7 days a week. At stations. Follow the instructions to get a refund to your bank account. Customers can query individual claims by contacting TfL’s contact centre. ‘Transport for London (TfL) provides customers with a variety of ways to get in contact. For those with a Telecommunications Device for the Deaf (TDD) call our toll free line at 1-866-773-0405. Create an account. TfL’s Oyster section has information on how you can get a refund of your deposit and unused Pay As You Go (PAYG) credit if you no longer need it. After speaking to TfL's customer service, she was eventually given a refund of £706.56 for her overpayments in 2018. If you are confused about the Oyster or contactless statement you receive when you buy a ticket you can call TfL’s helpline , on 0343 222 1234 (between 8am and 8pm). TfL and its subsidiary companies will accept service of legal proceedings by email at: Rule6CPRService@tfl.gov.uk Service by email will not be accepted at any other TfL email address; Service by email will only be accepted if the email and any attachments are in Microsoft-readable format and are less than 10MB in total size You can claim online via your TfL account or by post by writing to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES. Grace said: "At first TfL told me it was my responsibility to read the terms and conditions, but in the end they were very helpful in getting my account refunded. If you have £10 or less pay-as-you-go credit, you can get a refund … Please send all written correspondence to: TRICARE For Life P.O. Low Emission Zone: Call 0343 222 1111 for London Emission Zone Related Information. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. To claim for further incomplete journeys without waiting, call TfL customer services on 0343 222 1234 (it costs the same as calling a regular 020 number). The table below shows the number/value of refunds paid to customers by month from January 2013 to September 2020. TfL has an online account-based system. Court proceedings. The telephone number is 0343 222 1234 and all calls will be charged at a local rate – … Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information. If you have any other questions or if you need further assistance, please contact WPS TRICARE Customer Service at our toll free number 1-866-773-0404. refunds. 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