Refunds are still permitted inside of 24 hours from original booking. The full value of your flight has been refunded to a WestJet travel bank (for WestJet bookings) or WestJet Dollars account (for WestJet Vacations bookings), which is valid for 24 months from date of issue. I’ve escalated it and was not able to get a refund issued to my card. "We are proactively contacting those guests with eligible flights who have already had their refund processed to Travel Bank to allow them this additional option," the WestJet … The refunds apply to U.S. and U.K. flights that were scheduled between March 1 and June 30, with a processing time of four to six weeks, according to the document. After a brief spat with Air Canada about who was the first national airline to offer refunds like this, WestJet also confirmed that people with eligible third … If your clients prefer a refund to original form of payment, please visit our WestJet will contact those people it deems eligible for refunds … We appreciate your patience as our teams ramp up our capabilities to provide refunds at this scale. Travel Bank credits and refunds Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. Five us have YLW-MCO-YLW booked for mid April 2020, obviously cannot go now even if we wanted to, We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. If you cancelled through the Coronavirus (COVID-19) cancellation form, it may take up to 45 days to see the credit in your account. **Does not apply to Travel Bank credits created since March 18, 2020 that were issued with a 24-month expiry. Travel Bank credits and refunds. Any remaining cost can be paid with WestJet dollars or a credit card. If you cancelled with an agent in our contact centre or online in Manage Trips, you will see the balance in your account immediately. However, I am unsure if they will be bankrupt soon Enough and I’m also not sure if traveling abroad will be seriously limited in the future. It is our intention to remove barriers to travel, not create further affordability challenges for hard-pressed travellers. Please take care to keep your WestJet Rewards ID confidential. Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights, 1 credit = 1 CAD, USD or GBP (depending on your address), Apply toward the cost of a flight, with no blackout dates, 24 month expiry for credits from change/cancel, You can apply credits to one or many flights until the balance is $0. Given the volume of cancellations during this time, we are not providing refunds through the call centre. If you are new to Travel Bank because of cancellations from Coronavirus (COVID-19), please know that we are responding to feedback and working on solutions to make your next flight with WestJet worth the wait. With an account you can sign in online to view your Travel Bank balance. I contacted Westjet and was told that But if in case the departure time of the flight is within 24 hours of the time when the booking was made in that case cancellation will include the cancellation charges for per seat reservation, and the refund will be transferred to your travel bank as per the WestJet Airlines refund policy. Canadian Press says the policy is valid for flights to and from Canada and the UK, as well as flights to and from Canada and the U.S. Travel Bank credits cannot be used for WestJet Vacations packages. To use your Travel Bank credit when booking online: Yes, Travel Bank credits can be transferred to another WestJet Reward’s account upon request through our contact centre. Find links to Travel Bank credit information, standard change/cancel fees and travel terms and conditions. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. WestJet doesn’t provide any of this information on their website at this time and the document referenced by CTV was obtained by travel agents. We are currently processing refunds … Yes! Credits that have expired or are set to expire between March 18, 2020 and March 17, 2021, will be reissued and extended for an additional 12 months. WestJet is not involved in any private transaction resulting from an advertisement on an online classified web site. We'll redirect you to the home page of the country/region site you choose. Can I cancel my WestJet flight and get a refund? We’re returning expired credits back to your Travel Bank, so you have more time to use them for future travel. Sign in to view your balance. If your flight was cancelled by WestJet due to COVID-19, you may be eligible for a refund to original form of payment. Change/cancel flights online Flexible change/cancel policy . Thank you for your trust and patience as this situation evolves day by day. A Travel Bank requires a WestJet Rewards account and ID in order to be linked to you, the Travel Bank owner. Subscribe to Calgary for all the latest and greatest stories. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Has anyone had first hand experience or success in having Westjet agree to actually refunding fares as opposed to travel bank credit? You can use your Travel Bank credit to book new flights as soon as you see it in your account. Instead of fully refunding passengers with cancelled or altered flights as a result of the COVID-19 pandemic, WestJet will be taking that money and transferring it into future travel credit in the form of a “Travel Bank,” according to the company’s website. This applies to all WestJet air- only, Group claim bookings and contracted/private fare bookings. WestJet Travel Bank credits posted for sale on any online classified website may not be valid or may become invalid at a later date. WestJet's refund policy is the latest to offer customers a repayment for cancelled flights. . If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. Air Canada seems to take issue with WestJet’s claim that it’s the first national airline in Canada to provide refunds proactively. Guests who are eligible for a refund have been contacted, for flights cancelled that were scheduled to depart up to October 31. Change and cancellation policy Change and cancellation policies for WestJet flights and vacations. Thank you for your continued trust and patience as we work through tens of thousands of requests. If you received a credit to Travel Bank for a flight cancelled by WestJet and have not heard from us, please fill out the request for refund. "Guests … For something they would have likely had to do in that timeframe anyway. Please wait to be contacted as we work through requests as quickly as possible. This form applies to guests with air only bookings. Canada's testing requirement for entryView all travel advisories. To apply a Travel Bank credit to another guest's flight: Your Travel Bank can only be accessed by using your WestJet Rewards ID. When you’re signed in your Travel Bank balance will appear with the option to apply the credit to your purchase. The browser you are using is not supported. The browser you are using is not supported. This depends on how your cancellation was processed. WestJet Boeing 787 Dreamliner WestJet now says that guests on some international flights can apply for refunds for eligible tickets cancelled due to the COVID-19 pandemic. WestJet is offering refunds to customers with European flights cancelled due to the COVID-19 pandemic. You can cancel your WetJet flight in advance, however, refunds will depend on your ticket type. Choose to apply all, or a portion of your Travel Bank balance toward the cost of your flights. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue.. WestJet Vacation packages booked prior to August 4, 2020 can be cancelled with the value credited as WestJet dollars, valid for 24 months; some restrictions apply.For bookings after August 4, protect your … That will be a sore … Please see our, To use WestJet.com, you agree to the website, Legal, restrictions and terms and conditions, Flight interruptions and passenger rights. “WestJet has consistently provided change/cancel options to all guests impacted by the COVID-19 crisis, including the ability to rebook flights with no change fee, to refund the full value of their flight to a WestJet Travel Bank valid for use within 24 months for bookings made directly with WestJet, or to retain their full ticket value for a future flight for bookings made with travel … Flight bookings and Travel Bank credit purchased with a stolen card or in some other unauthorized fashion will be revoked or cancelled immediately without notice or reimbursement. The money we paid was put into a travel bank and the companion vouchers were placed back into our accounts. To submit a request for refund for a flight cancelled by WestJet before November 14, please complete this form. The browser you are using is not supported. All bookings made within 24 hours (excluding same-day travel) can be cancelled for no fee. WestJet | WestJet Rewards - Full Refund vs Credit to Travel Bank amid COVID crisis - Originally Posted by stoddaj1 Question for those far more experienced than I... We had a ticket booked from Halifax to West Palm Beach, Florida for March 13-22, which we canceled the week before. It will take us many months to process the thousands of requests we are receiving. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. WestJet does not handle the payment, guarantee transactions, offer buyer protection or seller certification for these advertisements. WestJet is processing refunds to guests with flights cancelled by WestJet as a result of the COVID-19 pandemic. We’ve started to proactively reach out to guests with Vacations cancelled by WestJet starting with departure dates in March through to April 24 and will be working forward. Travel Bank credits can be used to pay for WestJet flights and select fees such as kennels and seat selection, but not WestJet Vacation packages, excess baggage or change fees. WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. The value of WestJet Vacation packages cancelled due to Coronavirus (COVID-19) will be returned as WestJet dollars. Travel Bank credits from changed or cancelled flights can be used to pay for flights up to 24 months from the date your flight was cancelled. WestJet has said that they can only offer refund as credit. Select your flights and continue to the payment step. Air Canada took to Twitter to call out WestJet’s “misleading statement,” pointing out that Air Canada has been refunding refundable fares. Hey you! Cancellation after 24 hours of the ticket purchase We'll redirect you to the home page of the country/region site you choose. The company revealed that they’d be giving eligible passengers their money back, starting from November 2, 2020. Subscribe . Travel Bank is not an actual physical bank. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to recoup their cash. Guests who are eligible for a refund to original form of payment, due to a WestJet Vacation cancelled by WestJet, will be contacted. Upon completion, a receipt will be provided and an electronic or paper copy must be presented to WestJet for travel. Sign in to see your balance Create an account. WestJet denies refunds and holds passengers' money in "travel bank". 1 credit = 1 CAD, USD or GBP (depending on your address) It’s more like a store credit. The clock starts again after your credit has been extended by WestJet. No. If your flight was cancelled due to a schedule change and you do not see the correct balance, please contact us. Canadian airlines are telling grounded passengers without travel insurance they won't be getting a refund for flights cancelled because of COVID-19 — only travel credits. But some travel agents aren't happy. Under normal circumstances, I’d be happy to take this. Any fraudulent use of your Travel Bank will be investigated, however, WestJet is not liable for any unauthorized use of your WestJet Rewards ID, password, Travel Bank credits or your payment card information. The … Now that's where the term eligible plays a key role - at this point of time WestJet considers eligible fares or tickets to be those that they as the airline cancelled - not those that were cancelled by the customer even if it was just a proactive measure. We are currently focused on refunds to flights cancelled by WestJet to honor our policies at the time of booking. Air Canada gets in refund spat with WestJet. To use WestJet.com, you agree to the website terms of use, the privacy policy, and the use of cookies. We are processing these requests by flight date, prioritizing flights cancelled in March and then forward. “I am furious, to say the least,” Mike Kroeker of Winnipeg, MB-based Bonaventure Travel, told PAX, sharing his initial … WestJet’s decision to offer refunds to some customers whose flights were cancelled during the COVID-19 pandemic has rocked Canada’s travel advisor community, leaving many shocked, angered and frustrated during an already-difficult time for business. For flights cancelled by WestJet after November 14, visit Manage Trips to cancel your reservation and confirm if you are eligible for a refund to original form of payment. Learn about COVID-19 refunds. Travel Bank is an easy-to-use account where you accumulate and save credit from non-refundable ticket changes, cancellations or service credits. WestJet will not be liable for the loss of funds resulting from a fraudulent transaction. If you cancelled a flight on your own and accepted the travel bank credit, you would not be eligible for the cash refund. COVID 19 … Please see our supported browsers. Guests are required to obtain a medical certificate with a negative Coronavirus (COVID-19) PCR test result (Molecular SARS-CoV-2 test based on a nasal … Onex company WestJet recently announced on Twitter that it was offering full refunds to customers. In an email to Narcity, a WestJet spokesperson wrote that the airline has started processing refunds to the original forms of payment for some international trips that were cancelled due to COVID-19. WestJet is only able to verify if a Travel Bank credit is currently available. We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. British Columbia's Supreme Court has approved a class-action lawsuit against WestJet's policy of issuing travel credits with a one-year expiry date. Select the desired flights, fill in the guest details for the person travelling and continue to the payment step, If there is a balance in your Travel Bank, the option to apply the credit to the travelling guest’s flight will appear as a payment option. These credits are kept in your Travel Bank until you use them to pay for new flights with WestJet, excluding WestJet Vacation packages and service fees. WestJet has publicly committed to issuing refunds to passengers for all flights that were cancelled by WestJet due to the COVID-19 pandemic, including basic economy fares and eligible flights for which passengers had already received funds in their WestJet Travel Bank (i.e., if the passenger had already agreed to the future travel credit instead of the full refund, even … In an announcement on Wednesday, it was confirmed that WestJet refunds for cancelled flights were on the horizon. See WestJet dollar FAQs. We have proactively reached out to guests, working from those flights cancelled in March and forward. The email you received when your Travel Bank credit was created, will include the expiry date for your credit. The browser you are using is not supported. To receive a credit, you need a WestJet Rewards account. Canada's testing requirement for entryView all travel advisories. You can pay for new flights with your Travel Bank credit online, through the call centre or at the airport. So WestJet just did a very wise move: by being the first to announce that they are giving refunds, they get all the good press and they generate a lot of goodwill among travelers. We are currently processing refunds for reservations with departures up to April 7, 2020. The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. At that time it state that if we preferred a refund the information would come at a later date - it's almost like WestJet knew that legally flights to the U.S. would have to be refunded but they wanted to wait if the DOT may loosen that restriction to the help the airlines. Please see our supported browsers. If you’ve cancelled your flight, see our change/cancel policy. If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly. Outside of 24 hours from booking, if you’ve cancelled your flight or changed to a fare lower in price, your refund will be returned as a credit with WestJet and held in your Travel Bank—which is linked to WestJet Rewards account. Even if WestJet converted your flights to a travel bank credit you can get a refund if you are eligible. If your credit has expired, we’re working on it — please allow time for your balance to show in your account. Travel Bank credits and refunds Learn about Travel Bank credits, which you may receive when you change or cancel a non-refundable flight. Travel can occur after the expiry date. Same-day travel is a flight departing within 24 hours from the time of booking. 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